Laminate

FAQ

Installation

Can I install laminate myself?

Yes you can, we have extended installation instructions that allow you to lay your floor quickly and easily.
We offer different types of underlays (when needed), suitable for your specific needs, and a wide range of accessories for a perfect finish.

Installation

Which installation direction do you recommend?

We recommend installing your laminate with the short side facing towards the main source of light and crosswise in the direction of movement.
The combination of both is often not possible, in that case you can choose according to your own taste.
If you have a wooden subfloor, it is advisable to lay the laminate in the opposite plank direction of the subfloor.

Installation

Can I install laminate in the bathroom?

Yes, our laminate with the HydroPlus technology is specially developed to lay in bathrooms. For Nordic countries, membrane is required.
Please follow the installation instructions that are on the inlay in the packaging. Pay special attention to the specific instructions to seal the expansion joints, and use the Hydro Plus accessories.
Laminate should not be installed in saunas.

Installation

Can I install laminate in the kitchen?

Yes, laminate can be installed in the kitchen, but as a floating floor: not under kitchen furniture. It should be able to move.
Choose a laminate with a class 23/32 or higher and follow the installation instructions.
Remove spillages immediately.

Installation

What is the maximum area I can cover without requiring expansion profiles in a room?

DPL and HPL have different expansion values.
For DPL the maximum length without expansion profiles is 10 m. The expansion gap should be 8-10 mm.
For HPL, the maximum length is 15 m and the expansion gap should be 4-6 mm.

For all laminates: in doorways, room transitions and if floors connect asymmetrically you always need to install expansion profiles.
Laminate floors are to be installed as floating floors so you should always leave an expansion to walls and any other fixed constructions so that the flooring can move.

Installation

Can laminate be installed on top of underfloor heating/cooling?

Yes, it can be installed with underfloor heating and/or cooling. We offer a manual with detailed instructions for every type of underfloor heating, and what you should do before, during and after the installation.
We recommend discussing your plans and the requirements with the installer of the underfloor heating as well. Click here for detailed info.

Maintenance

How do I clean my laminate?

Dry cleaning methods: with a dry dust mop, soft brush or vacuum cleaner
Wet cleaning methods: with well wrung out, slightly damp cloth or mop (good quality microfiber products are recommended)
Our BerryAlloc® laminate cleaner will give you a perfect cleaning result without any streaks.

Read our care & maintenance documents.
DPL Laminate

HPL Laminate

Maintenance

My laminate looks greasy and I see footsteps in the floor, what is wrong?

Using the right laminate cleaner is very important, a bad/organic cleaner can leave a greasy film on the floor that makes all footsteps visible.
Our laminate cleaner is specially developed to keep your laminate floor in perfect condition and make it look impeccably clean.

Other

Can I use a castor chair on my laminate?

We recommend using an office chair floor protector.

Maintenance

Can I use a steam cleaner to clean my laminate?

We do not recommend steam cleaners to clean your laminate.
However, for high pressure laminate, certain types of steam cleaners are allowed, contact us for more detailed information.

Repair

I have dropped something heavy and damaged my floor. Is there any way I can repair a damaged plank in the middle of my floor without removing the whole floor?

Yes, there is a way to remove a single plank in the middle of a floor. We have made an instruction video that should guide you through this process.
Minor damage can often be repaired with a colour-matched filler.

Other

Is your floor suitable for pets?

Yes, all our laminates are pet-proof. But if your new puppy has a little ‘accident’, make sure that it is cleaned up straight away.