We’ve collected some of the most frequently asked questions below. If you can’t find the answer to your specific question here, feel free to get in touch with us via our contact form or give us a call on +32 (0)56 67 66 11. Our customer service team is happy to help you from Monday to Friday, between 8:00am an 5:00 pm.
Finding the right floor is no easy task. After all, you want this investment to look good in your interior – it’ll last you a lifetime. We’re here to support you in making the right choice, whether it’s reading up on the right flooring choice for your home or experimenting with different colours in Floorfit. Ready to start your flooring journey?
Still unsure between laminate, vinyl planks and tiles, high pressure floors or parquet? Want to know wich colour or style fits nicely in your interior? Or looking for practical advice to install or maintain your floor?
We throw our experience and expertise on the table to help you. So you will soon experience carefree moments of pleasure, with a floor that perfectly suits your lifestyle and interior.
Want to see what your new floor could look like? Visualise it in your room with Floorfit.
Bring your imagination to life: take a picture of your room, upload it to Floorfit, and try out all the different flooring options, colours, and styles to see what best suits your new project – you can even experiment with different wall colours.
Floorfit will help you find the right fit for you and your home in no time.
Did you choose your new floor? Great! Now it's time to harmonise it with the rest of your interior.
While the colour of your floor seems fairly obvious at first sight, it has a whole layer of subtle undertone. This underlying shade is called the colour character of your floor.
Harmony Lab will help you to match this with the colour scheme of your interior.
Visit our dealer locator via the ‘find a dealer’ button at the top right of our webpage. Simply select your country and/or city, then use the filters to narrow down your selection. The result will be a list of ambassadors and authorised dealers.
No, that’s not possible. Our floors are sold through a global network of ambassadors and authorised dealers. You can view the full list via our dealer locator.
If you’re a private homeowner, we recommend visiting a dealer near you, as they have large, real-life floor samples in store. In some cases, they might even offer a free sample service. If you’re a professional (architect or designer) based in Europe, head over to the Material Bank website to access free samples.
We’re sorry to hear that you’re not completely satisfied with your floor. As our floors are sold through a network of ambassadors and authorised dealers, you’ll need to submit your complaint to the dealer first. They will register your complaint and provide the best possible support to resolve the issue. If the dealer is unable to solve the problem immediately, they will contact BerryAlloc’s dedicated customer service or technical team to further investigate your complaint.
Got a question? Just fill in our contact form and select the topic that fits best from the dropdown menu, that way, we can make sure it reaches the right team. We’ll get back to you as soon as we can. We're always happy to help!
BerryAlloc is a Belgium-based brand and premium flooring manufacturer offering a diverse range of products: laminate, parquet, vinyl planks & tiles, high pressure floors, strong wood floors, and wall panels – ideal for both residential and commercial projects. In addition, we offer a wide range of accessories to help install, finish and maintain your floor. Not sure which flooring option best suits your interior and lifestyle? Explore everything about the different types of flooring, materials, functionalities on our blog, Myfloorstyle. Want to get to know us even better? Head over to our about us page.
BerryAlloc floors are both designed and manufactured in Europe. Our laminate floors are produced at the factory in Menen, Belgium; high pressure floors and wall panels are made in Lyngdal, Norway; while parquet and strong wood floors are crafted in Meaulne, France. Our vinyl planks and tiles are fully designed in Belgium.
Sure we do! We're passionate about sharing our expertise to help you find your dream floor. That’s why we offer multiple easy-to-use tools, each with its own unique features. Are you looking for answers to all your flooring and interior questions? You’ll find information, inspiration and trends on our blog, Myfloorstyle. Not sure how that plank size or tile format will work in your room? Or wondering whether your furniture suits a darker floor better? Visualise your floor in your own space with Floorfit , our room simulator. Need help creating a harmonious interior? Harmony Lab helps you match your floor with your interior’s colour scheme.
You’ll find all available technical datasheets and/or product certificates on each product’s detail page. Simply go to the floor you purchased or are interested in, and scroll down to the Downloads section where you’ll find all the information you need.
Sustainability is at the heart of everything that we do at BerryAlloc, and caring for the environment around us drives us to use the right materials with as little waste as possible.
Want to be part of our team? That’s great! Check out our job opportunities via the Beaulieu job site, our parent company.
You’ll find detailed installation manuals on each product’s detail page. Simply go to the floor you purchased or are interested in, and scroll down to the Downloads section where you’ll find all the information you need.
Looking for video material to guide you through the installation? We’ve got you covered! On our YouTube channel, you’ll find user-friendly installation videos. They’re sure to be your best friend during the process.
Looking for more inspiration and information? Head over to our blog, Myfloorstyle, where you’ll find even more practical tips and tricks.
Take a look at our dedicated accessories page to explore our wide range of accessories, including profiles, skirtings and stair noses.
No, that’s not possible. Our installation tools are sold through a global network of ambassadors and authorised dealers. Find a dealer near you via our dealer locator.
No worries, we have a dedicated in-house team of experts ready to help. Just fill in our contact form and select the topic that fits best from the dropdown menu, and we’ll get back to you as soon as we can.
Take a look at our dedicated accessories page to explore our wide range of accessories, including profiles, skirtings and stair noses.
No worries, we have a dedicated in-house team of experts ready to help. Just fill in our contact form and select the topic that fits best from the dropdown menu, and we’ll get back to you as soon as we can.
No, that’s not possible. Our profiles, skirting and stair noses are sold through a global network of ambassadors and authorised dealers. Find a dealer near you via our dealer locator.
You’ll find detailed maintenance manuals on each product’s detail page. Simply go to the floor you purchased or are interested in, and scroll down to the Downloads section where you’ll find all the information you need. Or check out the article “How do I maintain my floor?” on our blog, Myfloorstyle.
Take a look at our dedicated accessories page to explore our maintenance products.
No worries, we have a dedicated in-house team of experts ready to help. Just fill in our contact form and select the topic that fits best from the dropdown menu, and we’ll get back to you as soon as we can.
No, that’s not possible. Our cleaning products are sold through a global network of ambassadors and authorised dealers. Find a dealer near you via our dealer locator.