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We’re sorry to hear that you’re not completely satisfied with your floor. As our floors are sold through a network of ambassadors and authorised dealers, you’ll need to submit your complaint to the dealer first. They will register your complaint and provide the best possible support to resolve the issue. If the dealer is unable to solve the problem immediately, they will contact BerryAlloc’s dedicated customer service or technical team to further investigate your complaint.​

If you’re a private homeowner, we recommend visiting a dealer near you, as they have large, real-life floor samples in store. In some cases, they might even offer a free sample service. If you’re a professional (architect or designer) based in Europe, head over to the Material Bank website to access free samples.​